Effective date: October 23, 2026
This Privacy Policy explains how I-BUY.AI, a service owned by Phipps Holdings LLC, a New Jersey limited liability company ("I-BUY.AI," "we," "us" or "our"), collects, uses and shares information when you use the I-BUY.AI website and the I-BUY.AI email addresses (together, the "Service").
1. The short version
- You sign in with Google, or with your email address and a password. We receive your name and email address. We never get access to your Gmail.
- We only accept emails sent from the address on your approved account. Email from anyone else is discarded without being stored or read.
- We use your receipts and messages to build your product list, estimate coverage and draft claim emails. We do not sell your personal information or use it for advertising.
- You can delete your account and data at any time.
2. Information we collect
From Google when you sign in: your name, email address, and a Google account identifier. We do not request access to your email, contacts, calendar or files.
If you sign in with your email address: your name, your email address, and your password in scrambled (hashed) form, which can't be turned back into the password. We also keep scrambled forms of the one-time codes we email you and of a token that lets a browser you've used skip the code for 30 days. To check that a new password hasn't shown up in a known data breach, we send the first five characters of a one-way fingerprint of it to the Have I Been Pwned service; your password itself never leaves our systems.
Content you send us:
- receipts, order confirmations and invoices you forward to hi@i-buy.ai or upload as photos or files;
- company replies you forward to us or that are sent to a claim tracking address;
- product details, install dates, serial numbers, label photos, problem descriptions and answers you enter;
- your home address, if you add it in Account, so we can find repair services near you.
These documents can include other personal details, such as your mailing address, phone number, order numbers and partial payment card numbers. We use them only to provide the Service. Please avoid sending documents that contain full payment card numbers, account numbers or government ID numbers.
Information created by the Service: your product list, coverage estimates, claim drafts, claim status and reminders.
Technical information: basic logs such as IP address, browser type, pages visited, times and error reports, used to run and secure the Service.
Cookies: we use cookies and similar storage that are necessary for sign-in and security. We do not use advertising or cross-site tracking cookies.
Messages to help@i-buy.ai: when you email our support address, we use your message and email address only to respond to you. Support messages are not added to your account or read by our automated tools.
Emails from unknown senders: if an email arrives from an address that is not on an approved account, we discard it immediately. We keep only a minimal log line (time, reason, and a one-way scrambled version of the sender address) to detect abuse.
3. How we use information
We use information to:
- provide the Service: read your documents, list your products, estimate return and warranty coverage, send reminders, and draft messages you choose to send;
- run the beta: review sign-ups and send account emails such as your approval notice;
- keep the Service secure, prevent abuse, and fix problems;
- develop and improve the Service for you and other users, for example by learning from receipts and from how claims go (what was asked for, what the company requested, how long it took and the outcome) to read receipts more accurately, estimate coverage better, recommend better options and write better drafts, and by creating tips (for example, what a brand usually asks for) that do not identify you; and
- comply with the law.
4. Automated processing and AI
We use automated tools, including artificial intelligence models provided by Anthropic and Microsoft (Azure AI Foundry), to read your documents and draft messages. Anthropic and Microsoft process this content on our behalf under commercial terms that do not allow them to use your content to train their models. Automated results can be wrong, so please review coverage details and drafts before relying on them.
When we look up public warranty and return policies, we send only product and retailer details (such as brand, model and store), not your personal information.
When we look for repair services near you, we send Google only your ZIP code and the brand or type of product, never your name, email or street address.
5. How we share information
We do not sell your personal information, and we do not share it for targeted advertising. We share information only:
- With service providers that host and operate the Service for us, such as cloud hosting, database, file storage, email delivery, inbound email processing, AI processing and sign-in providers. They may use it only to provide services to us. Current providers include Microsoft Azure (hosting, database, file storage and outbound email), Anthropic and Microsoft (Azure AI Foundry) (AI processing), Cloudflare (inbound email), Google (sign-in and finding nearby repair services) and Have I Been Pwned (checking that new passwords haven't appeared in known data breaches).
- As de-identified or combined information, such as tips and patterns learned from claims, that cannot reasonably identify you.
- For legal reasons, when required by law or legal process, or to protect the rights, safety and security of users, the public or us.
- In a business transfer, such as a merger, sale or reorganization, subject to this policy.
- With your direction. Claim emails are sent by you, from your own email account. We do not send them for you.
- With your household. If you invite people to share your account, or join someone else's, everyone in that household can see the account's receipts, products, claims and home address, and who added each one. The account owner can remove people at any time, and anyone can leave; what they added stays with the account.
6. How long we keep information
We keep your information while your account is active. If you delete your account, we remove your account and personal data from our active systems within 30 days, and from backups within 90 days, unless we must keep something longer to comply with the law. De-identified or combined information, such as tips learned from claims, may remain because it does not identify you.
7. Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls and limited staff access. No system is perfectly secure, so we cannot guarantee absolute security.
8. Your choices and rights
- Access, correct or export: you can view and edit most information in the app, or ask us for a copy.
- Delete: delete your account from the Account page, or email us.
- Emails: you can opt out of reminder emails in the app. We may still send account and security messages.
Depending on where you live, you may have additional rights under state privacy laws, such as the right to know, correct or delete personal information, and to appeal a decision about your request. To make a request, email help@i-buy.ai. We will verify your request and respond within the time required by law. We will not discriminate against you for using your rights.
9. Children
The Service is for adults 18 and older. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
10. Where we process information
The Service is for people in the United States only, and people outside the United States are not permitted to use it. We are based in the United States and process information in the United States. If we learn that an account belongs to someone outside the United States, we may close it and delete its information.
11. Changes to this policy
We may update this policy. If we make a material change, we will notify you by email or in the Service before it takes effect.
12. Contact
Questions about this policy or your information? Email help@i-buy.ai.