How Lucid stands behind what it sells
3 product types in our library. Made by Lucid (Linenspa / Malouf family brands).
Coverage by product
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
- Bedding & PillowsRanked 8 of 20Full: NonePartial: to 5 yearsPartial covers: Whole pillow
- Mattress ToppersRanked 2 of 3Full: NonePartial: to 3 yearsPartial covers: Whole topper
- MattressesRanked 25 of 32Full: NonePartial: to 10 yearsPartial covers: Whole mattress
Good to know before you buy
- Covers the original buyer only, and only products bought from Lucid or an authorized retailer.
- You need proof of purchase plus clear photos of the problem to file a claim.
- Normal softening of the pillow over time is not a defect.
- Registering is optional; it only speeds up service.
- Sagging is only covered when the dip is deeper than 1.5 inches with nobody on the bed, and the mattress must sit on a proper foundation.
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