How Mercer Culinary stands behind what it sells
1 product type in our library.
Coverage by product
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
- Knives & Kitchen ToolsRanked 54 of 60Full: NonePartial: to 1 yearPartial covers: Forged shears, pizza rocker, sharpening steels; Non-forged shears, peelers, knife guards
Good to know before you buy
- Send a description of the problem, a photo of the product and your proof of purchase.
- You pay to ship the item to Mercer; Mercer pays to ship the repaired or replacement item back.
- Putting knives in the dishwasher, cutting bones or frozen food, or cutting on glass or marble is not covered.
- Allow 4 to 6 weeks for inspection and a response.
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