How Osprey stands behind what it sells

2 product types in our library. Made by Helen of Troy.

Coverage by product

Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor

Good to know before you buy

Covers damage as well as defects, for the life of the pack.
You pay shipping to Osprey; Osprey pays to send it back.
Clean the pack first: dirty bags are sent back unrepaired and moldy ones are destroyed.
Child carriers and avalanche or Raptor Pro packs have shorter 5 to 7 year limits.
Clean your pack before sending it; dirty bags come back unrepaired and moldy ones are destroyed.
You pay to ship it to Osprey; they pay for the repair and return shipping.

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