How Philips Hue stands behind what it sells
4 product types in our library. Made by Signify.
Coverage by product
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
- LightingRanked 14 of 23Full: NonePartial: to 3 yearsPartial covers: ENERGY STAR-certified products; Whole product
- Lighting & Shade ControlsRanked 1 of 7Full: 3 yearsNo partial coverage
- Outdoor LightingRanked 6 of 9Full: NonePartial: to 2 yearsPartial covers: Whole product
- Smart HomeRanked 11 of 18Full: NonePartial: to 3 yearsPartial covers: Energy Star-certified products; Whole product (hardware)
Good to know before you buy
- Covers the original buyer only; keep your receipt.
- Energy Star certified products get 3 years instead of 2.
- The package may list a different coverage length, which then applies.
- Covers the original buyer from an authorized seller. Keep your receipt.
- Philips Hue sends a replacement or refunds the price; it does not repair.
- Apps and software are not covered, only the hardware.
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