How Touchstone stands behind what it sells
1 product type in our library. Made by Touchstone Home Products.
Coverage by product
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
- Fireplaces & HeatersRanked 25 of 29Full: NonePartial: to 1 yearPartial covers: Defective parts
Good to know before you buy
- Keep your receipt from an authorized seller; auction buys without the original store receipt aren't covered.
- Report shipping damage within 14 days of delivery.
- Touchstone sends replacement parts but doesn't pay someone else to install them.
- Sideline Vision models get 2 years instead of 1.
- Covers the original buyer only, from an authorized seller. An auction confirmation won't count as a receipt.
- Labor and installation costs are not covered.
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