How Waterdrop stands behind what it sells
2 product types in our library.
Coverage by product
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
- Water Filters & DispensersRanked 12 of 29Full: NonePartial: to 2 yearsPartial covers: X Series reverse osmosis system; Reverse osmosis system
- Water Filtration & SoftenersRanked 8 of 17Full: NonePartial: to 2 yearsPartial covers: Whole system (X Series); Whole system (most RO models)
Good to know before you buy
- Only covers products bought from Waterdrop's official US website or authorized sellers.
- Report a defect within 30 days of noticing it, with your order details and a photo.
- Filter cartridges are consumables and are not covered when they clog or wear out.
- Using well or river water voids coverage.
- Filters are treated as consumables and are not covered.
- Buy from Waterdrop or an authorized seller; other sources are not covered.
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