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Lockly warranty for smart locks

13/100 Warranty ScoreRanked 12 of 12 brandsVaries by model line
The short version

Lockly doesn't cover everything, but keeps mechanical parts and finish and electronics covered to 1 year. That full coverage is the same as most of the 12 brands we compared, which typically cover nothing in full. You don't need to register to get this coverage.

From Lockly's published warranty, checked October 2026.

What's covered

Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
Purchase5 yrs10 yrs+Full: NonePartial: to 1 year
  • Partial coverageMechanical parts and finish1 year
  • Partial coverageElectronics1 year
Varies by model line

Lockly words its warranty differently for some lines. This page shows the least generous one.

  • Smart locks (Model S, Flex Touch, Access Touch, Guard series)Full: None. Partial to 1 year
  • Smart locks (Secure, Vision, Zeno series)Full: None. Partial to 5 years
The fine print, decoded

What it leaves out

  • Accidental breaks and misuse
  • Batteries
  • Normal wear and tear
  • Stopping working from outside causes
Good to know before you buy
  • Covers the original buyer only, for home use, and can't be transferred.
  • Keep your receipt: proof of purchase is required for every claim.
  • Only valid in the US and Canada, for locks bought from authorized dealers.
  • Lockly troubleshoots first, then repairs or replaces; a refund is a last resort and only within one year of purchase.

How other brands compare for smart locks

Compare all 12 brands
Where you buy it matters

How long stores give you to return it

Longest return window first, for smart locks.

  1. CostcoMost itemsNo fixed deadline
  2. Lowe'sMost items90 days
  3. The Home DepotMost items90 days
  4. WalmartMost items90 days
  5. CrutchfieldMost items60 days
  6. Ace HardwareMost items30 days
Show all 8 stores
  1. Do it BestMost items30 days
  2. Best BuyMost items15 days from delivery

From each store's published return policy, using its rule for smart locks where it has one. Member and holiday extensions aren't counted. Check yours before you buy.

Work at Lockly and see something out of date? Send us the current terms and we'll check and update this page.Suggest a correction

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