How Gotrax stands behind what it sells
2 product types in our library.
Coverage by product
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
- Kids Ride-OnsRanked 5 of 13Full: NonePartial: to 1 yearPartial covers: Battery; Whole product (parts only)
- Scooters & HoverboardsRanked 8 of 13Full: NonePartial: to 3 monthsPartial covers: Whole product
Good to know before you buy
- Covers the first buyer only. Keep your order number and receipt.
- Send photos or a video of the problem with your claim; Gotrax won't replace parts without them.
- Report shipping damage within 7 days of delivery.
- You pay shipping on replacement parts and any labor to fit them.
- Keep your receipt or order number.
- You pay shipping to send it in.
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