How Lorex stands behind what it sells
2 product types in our library. Made by Dahua (Lorex Technology).
Coverage by product
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
- Security Cameras & DoorbellsRanked 8 of 11Full: 1 yearNo partial coverage
- Security Systems & CamerasRanked 9 of 9Full: NonePartial: to 1 yearPartial covers: Whole product (hardware); PTZ camera motors and bearings; Accessories and consumables
Good to know before you buy
- Covers the original buyer only, and only if bought from Lorex or an authorized seller.
- You must register the product in your Lorex account to get any warranty service.
- Keep your dated receipt; Lorex will not process a claim without it.
- You pay shipping to send the product in; Lorex pays to ship the replacement back.
- Keep your original receipt from the store you bought it from; Lorex needs it for any claim.
- Register your product in your Lorex account; Lorex asks for registration details when you file a claim.
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