How Napoleon stands behind what it sells
2 product types in our library. Made by Wolf Steel Ltd..
Coverage by product
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
- Fireplaces & HeatersRanked 2 of 29Full: 1 yearPartial: to 2 yearsPartial covers: PartsCheck your model's manual
- Gas GrillsRanked 7 of 13Full: NonePartial: to 10 yearsPartial covers: All parts
Good to know before you buy
- Covers the original buyer only; buy from an authorized Napoleon dealer.
- Keep your invoice plus the model and serial numbers.
- Claims go through your Napoleon dealer.
- Coverage starts on the day the fireplace is installed.
- Light bulbs and fuses are not covered.
- Replacement parts are covered for 90 days after they are put in.
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