How Real Flame stands behind what it sells

2 product types in our library.

Coverage by product

Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor

Fire PitsRanked 10 of 11
Full: NonePartial: to 1 yearPartial covers: Body, internal components and burner system
Fireplaces & HeatersRanked 24 of 29
Full: NonePartial: to 1 yearPartial covers: Electric fireplace body

Good to know before you buy

Covers the original buyer only, and only if bought from an authorized Real Flame dealer.
Keep your receipt; Real Flame needs proof of your purchase date.
Labor and installation costs are not covered.
Keep your receipt as proof of the purchase date.
Scratches and other cosmetic issues are not covered.

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