Zales warranty for jewelry
The short version
Zales doesn't cover everything, but keeps diamonds covered for life. That full coverage is the same as most of the 11 brands we compared, which typically cover nothing in full. You don't need to register to get this coverage.
From Zales's published warranty, checked October 2026.
What's covered
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
Purchase5 yrs10 yrs+Full: NonePartial: to lifetime
- Partial coverageDiamondsLifetime
The fine print, decoded
What it leaves out
- Missing parts
Good to know before you buy
- Bring the jewelry to a Zales store every six months for a free inspection, and keep the inspection record.
- Keep your receipt; proof of purchase is required.
- Applies to diamond jewelry of $200 or more; not previously owned pieces, colored gemstones or watches.
- Repairs done anywhere other than Zales can end the coverage.
How other brands compare for jewelry
- 1. Brilliant Earth47/100 · Full: 2 months
- 2. Blue Nile45/100 · Full: None
- 3. James Allen45/100 · Full: None
- 4. Jared45/100 · Full: None
- 5. Kay Jewelers45/100 · Full: None
Where you buy it matters
How long stores give you to return it
Longest return window first, for jewelry.
- CostcoMost itemsNo fixed deadline
- NordstromMost itemsNo fixed deadline
- Sam's ClubMost itemsNo fixed deadline
- Kohl'sMost items90 days
- TargetMost items90 days
- WalmartMost items90 days
Show all 13 stores
- JCPenneyMost items60 days
- Nordstrom RackMost items40 days
- Bloomingdale'sMost items30 days from delivery
- Dillard'sMost items30 days
- Macy'sMost items30 days from delivery
- Ross Dress for LessMost items30 days
- Saks Fifth AvenueMost items30 days from delivery
From each store's published return policy, using its rule for jewelry where it has one. Member and holiday extensions aren't counted. Check yours before you buy.
Work at Zales and see something out of date? Send us the current terms and we'll check and update this page.Suggest a correction
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