True Innovations warranty for office chairs
The short version
True Innovations doesn't cover everything, but keeps cushions and parts covered to 1 year. That full coverage is the same as most of the 26 brands we compared, which typically cover nothing in full. You don't need to register to get this coverage.
From True Innovations's published warranty, checked October 2026.
What's covered
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
Purchase5 yrs10 yrs+Full: NonePartial: to 1 year
- Partial coverageCushions and parts1 year
The fine print, decoded
What it leaves out
- Fading
Good to know before you buy
- Keep your original receipt; it is required for a claim.
- No registration is needed.
- Cleaning products that discolor the chair void the warranty.
- Removing the gas lift clip voids the gas lift warranty.
How other brands compare for office chairs
- 1. X-Chair90/100 · Full: 5 years
- 2. Autonomous75/100 · Full: Lifetime
- 3. Knoll65/100 · Full: 12 years
- 4. Branch45/100 · Full: None
- 5. HON45/100 · Full: None
Where you buy it matters
How long stores give you to return it
Longest return window first, for office chairs.
- CostcoMost itemsNo fixed deadline
- Sam's ClubMost itemsNo fixed deadline
- StaplesMost itemsNo fixed deadline
- BJ's Wholesale ClubMost items365 days
- TargetMost items90 days
- WalmartMost items90 days
Show all 23 stores
- Crate & BarrelMost items30 days from delivery
- WayfairMost items30 days from delivery
- American Furniture WarehouseMountain West storesMost items30 days from delivery
- Nebraska Furniture MartMidwest and Texas storesMost items30 days
- RC WilleyMountain West storesMost items30 days from delivery
- SteinhafelsWisconsin storesMost items15 days from delivery
- American Signature Furniture (Value City Furniture)Most items7 days from delivery
- Bernie & Phyl'sNew England storesMost items7 days from delivery
- Jordan's FurnitureNew England storesMost items7 days from delivery
- Star FurnitureTexas storesMost items7 days from delivery
- Slumberland FurnitureUpper Midwest storesMost items5 days from delivery
- HavertysSouth storesMost items3 days from delivery
- Levin FurnitureWestern Pennsylvania and Ohio storesMost items3 days from delivery
- Mor Furniture for LessWest storesMost items48 hours from delivery
- Furniture Row (Denver Mattress)Most itemsNo returns
- Living SpacesWest storesCustom special orders, as-is items, cribs, robotic massage chairsNo returns
- Raymour & FlaniganNortheast storesMost itemsNo returns
From each store's published return policy, using its rule for office chairs where it has one. Member and holiday extensions aren't counted. Check yours before you buy.
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