How Jackery stands behind what it sells
4 product types in our library. Made by Jackery Inc..
Coverage by product
Full coverage: everything, parts and laborPartial coverage: some parts only, you usually pay labor
- Generators & Power StationsRanked 2 of 7Full: 5 yearsNo partial coverage
- Home Batteries & PowerRanked 4 of 16Full: 5 yearsNo partial coverage
- Power Stations & BatteriesRanked 5 of 8Full: 2 yearsNo partial coverage
- SolarRanked 9 of 14Full: 2 yearsNo partial coverage
Good to know before you buy
- Covers the original buyer only. Keep your receipt or order number.
- Products bought through online auctions are not covered.
- If Jackery finds nothing wrong, you may pay shipping and a restocking fee.
- Keep your receipt; coverage starts on the date you bought it.
- Jackery pays shipping both ways for a confirmed defect, but charges a fee if the unit turns out to work.
- Fully charge the battery within 7 days of getting it, or the battery cell is not covered.
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